The rules of the sales, marketing and customer services game are changing! Keep up or get left behind - with potential legal action hanging over your head!

  The SINK or SWIM: What's happening to my business in 2010?! Seminar will highlight the main areas of IMPACT the Consumer protection Act will have on your business and provide an overview of the legislation and the opportunities and challenges that businesses face into the future.

  South African Consumers are going to be some of the MOST PROTECTED in the world with the implementation of the CONSUMER PROTECTION ACT (during 2010) – at the same time this also presents some massive challenges and opportunities for everyone doing business in South Africa.

If your business is “selling something to someone” then you need to take seriously the IMPACT and IMPLICATIONS of the Consumer Protection Act on you. Apart from very broadly defining consumers, transactions, goods and services the Act looks to create a new perspective on liability and accountability within the South African marketplace.

 If you communicate anything to anyone about your business it will (pretty much) fall under the auspices of the Consumer Protection Act.

 The “rules of the game” in the specific areas of Marketing, Sales and Customer Service have changed! You need to understand what these changes are, how you can adapt – or carry on carrying on and be the best at a game that is no longer being played… and for which there could be substantial liability and redress.

 Whether you are involved in Marketing, Sales or Customer Services - or if you are a Business Owner, Director or Decision Maker you cannot afford not to find out how this critical legislation changes the way we all do business into the future.

 Please go to the SINK or SWIM What's happening to my business in 2010?! Seminar page for more information.